The Income-tax Department is committed to improving taxpayer services and redressing grievances in a timely manner.

The status of outstanding refunds was reviewed recently. Following the review, Central Board of Direct Taxes has issued directions to its field formations to expedite the issue of pending refunds below Rs. 50,000/ for assessment years 2013-14 and 2014-15 in all such cases which have not been selected for scrutiny. The field formations and the Central Processing Centre at Bengaluru have been directed to complete the process as early as possible.

This initiative is expected to significantly reduce taxpayer grievances and enhance the taxpayer satisfaction